Terms of service

OVERVIEW
This website is managed by Whisker and Sage LLC.  Throughout the site, the terms “we”, “us”, and “our” refer to Whisker and Sage LLC.  We provide this website, including all the information, tools, and available Service, on the condition that you accept and agree to the Terms, conditions, policies, and notices outlined below. By accessing willowandsage.com, throughout the site referred to as “our website”, “our site”, “the website”, or “the site” and/or purchasing something from us, you are using our “Service” and agreeing to comply with the following Terms and conditions (“Terms of Service” or “Terms ”), including any additional Terms or policies referenced or linked within this document.  These Terms apply to all users of the site, including not limited to browsers, vendors, customers, merchants, and content contributors. 

We encourage you to read these Terms of Service carefully before using our site.  By using any part of the website, you are agreeing to be legally bound by these Terms .  If you do not agree to all the Terms that have been and will be laid out here, then you may not access the site or use any of our services.  If these Terms are viewed as an offer, acceptance is strictly limited to these Terms. Any new features or tools added to the online store will also be governed by these Terms.  The most upto-date version of the Terms of Service is always available on this page.  We may update, change, or replace parts of these Terms at any time, with or without prior notice, by posting revisions on our website.  It is your responsibility to check for updates periodically.  Continued use of this website after any changes have been posted signifies your acceptance of those changes. Our store is hosted through Shopify Inc., which provides us with the e-commerce platform we use to offer and sell our products and services. 

Please note: section titles listed below are included for ease of reference only and do not affect the interpretations of these Terms of Service.

SECTION 1–Online Store Terms of Service 
By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your state, province, or territory of residence.  If you are of legal age, you also affirm that you have given us permission for any minor dependents under your care to use the site.

You agree not to use our products or services for any unlawful or unauthorized purposes.  In using the Service, you must comply with all applicable laws in your area, including, but not limited to, copyright regulations.

You are strictly prohibited from transmitting any viruses, worms, or harmful code of any kind.

Any breach of these Terms may lead to the immediate suspension or termination of your access to our services, as well as the potential for legal action.

SECTION 2–Right to Refuse Service
At Whisker and Sage, we retain the right to deny service to anyone, at any time, for any reason.

You understand that any content you provide, excluding payment information, may be transmitted without encryption and may pass through various networks and systems, potentially changing to meet the technical requirements of those systems.  However, credit card information is always encrypted during online transfers.

You agree not to copy, reproduce, resell, or otherwise exploit any part of our Service, including the use of, or access to the website without our express written consent.

SECTION 3–Information Accuracy
At Whisker and Sage, we are not liable if the information on this site is inaccurate, incomplete, or not current.  Content is provided for general informational purposes and should not be your only resource when making decisions, especially without consulting more reliable, complete, or up-to-date sources.  Your use of any material on the site is at your own risk.

Historical content may appear on this site, this information is not current and is provided for reference only.  We reserve the right to alter site content at any time, but we are not obligated to update any information.  You agree that monitoring changes is your responsibility. 

SECTION 4–Service and Pricing Changes
Prices for our products are subject to change without notice.
We may modify or discontinue any aspect of the Service or website content at any time without prior notice.  We are not liable to your or any third-party for any changes in pricing, suspension, or discontinuation of the Service.

SECTION 5–Products and Services 
Some items or services may only be available online and in limited quantities. Returns or exchanges are subject to our return policy.

While we’ve made every effort to accurately display product colors and images, we cannot guarantee that your device’s display will reflect them exactly as they are.

We reserve the right, but are not obligated, to restrict product or service sales to any individual geographic region, or jurisdiction.  These limits may apply on a case-by-case basis.  Product descriptions and pricing may change at any time with or without notice.  We may discontinue products at any time.  Any offer made on this site is void where prohibited.

We do not guarantee that any product, service, or information will meet your expectations, or that errors in the Service will be corrected. 

SECTION 6–Billing and Account Accuracy
We may refuse any order at our discretion.  Limits may be placed on quantities per order, person, household, or account.  These restrictions can also apply to orders using the same credit card or billing/shipping address.  If we modify or cancel an order, we may contact you using the details provided at checkout.

You agree to provide up-to-date, complete, and accurate purchase and account information and to promptly update details like email, payment information, and expiration dates so we can complete transactions and reach you as needed.

For more information, see our return policy.

SECTION 7–Optional Tools 
We may give you access to third-party tools we do not control or monitor. 
You acknowledge that these tools are offered “as is” and “as available” with no guarantees, endorsements, or warranties of any kind. We are not liable for any issues resulting from your use of optional third-party tools. 
Your use of such tools is at your own discretion, and you should be sure you understand the Terms offered by the third-party providers.

We may also introduce new features or services over time, which will also be governed by these Terms.

SECTION 8 - Third-Party Links 
Some content, products, or services may include materials from third parties.

Links to third-party websites may appear on this site. These are not affiliated with us, and we are not responsible for evaluating or verifying their content or accuracy. We make no warranties and assume no liability for third-party materials, websites, products, or services. 

We are not responsible for any damages or losses incurred from using third-party sites. Please review their policies before proceeding with any transactions. Any questions or complaints about third-party products should be directed to them.

SECTION 9–Comments and Submissions 
By submitting content (such as contest entries or unsolicited ideas, proposals, or other materials), you grant us unrestricted rights to use, publish, edit, or distribute those submissions in any format and at any time. We are not obligated to (1) keep your comments confidential, (2) pay for them, or (3) respond.

We may, but are not required to, remove content we find offensive, unlawful, or otherwise in violation of these Terms. 

You agree not to violate the rights of others (including privacy, intellectual property, or personal rights) and not to submit defamatory, unlawful, or malicious content or code. You must not misrepresent yourself or use false contact information. You are solely responsible for your comments, and we accept no liability for them.

SECTION 10–Personal Information 
Your submission of personal information is governed by our Privacy Policy. Please review it to understand how we handle your data.

SECTION 11–Prohibited Uses
Occasionally, information on our site may contain typographical errors or inaccuracies related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct errors and update or cancel orders if any information is incorrect, without prior notice—even after an order has been submitted.

We are not obligated to update or clarify information unless legally required. The presence of a date stamp does not mean all information has been revised or updated.

SECTION 12–DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
You agree not to use the site or its content for any unlawful or prohibited purposes. This includes, but isn’t limited to:

1. Breaking any local, state, national, or international laws 
2. Infringing upon intellectual property 
3. Submitting false or misleading info 
4. Uploading malicious code or viruses 
5. Collecting the personal information of others 
6. Spamming, phishing, or scraping 
7. Using the site to harass or discriminate 
8. Circumventing security features 
 
Violation of these rules may result in termination of your access.

SECTION 13–Disclaimer of Warranties & Limitation of Liability
We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free. Any results from using the Service are not guaranteed to be reliable or accurate.

We may remove the Service or parts of it at any time, without notice. 

You agree that your use of the Service is at your own risk. All products and services are provided “as is” and “as available,” without warranties of any kind, including merchantability, fitness for a particular purpose, durability, title, or non-infringement. 

Whisker and Sage and its affiliates, employees, or service providers will not be liable for any damages, including lost profits, lost data, replacement costs, or similar losses—whether direct or indirect—arising from your use of the Service or any related content or products. 

Some jurisdictions do not allow certain limitations of liability, so in those areas, our liability is limited to the fullest extent allowed by law. 

SECTION 14–Indemnification 
You agree to defend and hold harmless Whisker and Sage, its affiliates, employees, and partners from any claims, losses, or expenses, including legal fees, arising from your breach of these Terms or any violation of law or third-party rights. 

SECTION 15–Severability
If any part of these Terms is deemed unlawful or unenforceable, that part will still be enforced to the maximum extent allowed, and the rest of the agreement will remain valid and enforceable.

SECTION 16–Termination 
These Terms remain effective unless terminated by you or us.

You may end this agreement by letting us know you no longer wish to use our services, or by discontinuing use of the site. 

We may also terminate this agreement if we believe you’ve violated any part of the Terms. You will still be responsible for any outstanding payments up to the termination date, and we may restrict your access to the Services.

SECTION 17–Entire Agreement 
These Terms of Service, along with any related policies, represent the full agreement between you and Whisker and Sage, overriding any previous communications or agreements.

Failure to enforce any right or provision does not waive our ability to enforce it later.

Any uncertainty in interpreting these Terms will not be held against the party who drafted them.

SECTION 18–Governing Law 
These Terms and any separate agreements related to our Services are governed by and interpreted in accordance with the laws of the United States. 

SECTION 19–Changes to Terms of Service 
The latest version of our Terms of Service is always available on this page.

We may change or update any part of these Terms at our sole discretion. It's your responsibility to check for changes. Continued use of our site after updates means you accept the revised Terms.

SECTION 19–Contact Information 
If you have any questions about these Terms, you can reach us at: customersupport@whiskerandsage.com