At Whisker & Sage, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website or make a purchase from our store.
1. Information We Collect
When you visit our site or make a purchase, we collect the following types of information:
a. Personal Information You Provide:
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Name
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Email address
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Shipping and billing addresses
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Payment details (processed securely via third-party payment processors)
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Your pet’s photo and any customization notes for your portrait
b. Automatically Collected Information:
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IP address
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Device information
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Browser type
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Pages visited
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Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
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Process and fulfill your orders
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Communicate with you about your order or promotions (with your consent)
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Personalize your experience
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Improve our website and services
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Comply with legal obligations
3. Sharing Your Information
We never sell your personal data. We only share your information with trusted third parties, including:
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Print-on-demand providers to create and ship your custom pet portraits
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Payment processors (like Shopify Payments, PayPal, etc.)
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Shipping carriers for order delivery
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Email service providers for customer communication
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Analytics services to help improve our store
These providers only receive the information necessary to perform their services and are obligated to protect your data.
4. Cookies
We use cookies to enhance your browsing experience, keep track of your shopping cart, and understand user behavior. You can choose to disable cookies through your browser settings, though some features of the site may not work as intended.
5. Data Security
We take reasonable steps to protect your information, using secure servers, SSL encryption, and secure third-party providers. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request corrections or deletions
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Withdraw consent or object to data processing
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File a complaint with a data protection authority
To exercise your rights, contact us at [your contact email].
7. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: customersupport@whiskerandsage.com
